Hyster enjoys a different relationship with all our customers. We try to produce total customer satisfaction created through world class manufacturing. Our objective is to anticipate the needs of all our customers in addition to address them with forklifts which provide the reliability, the value and the performance that they truly need.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and offer an on-going voice of customer research both on line and in the field. We have more than 400 design engineers to translate that input into smart designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help make certain that the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
So as to ensure the lowest cost of ownership and total dependability all of Hyster's machinery are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are continually testing against the competition's products as well. Our final tests take place in real-world customer applications in order to make certain that our products have met our strict standards.
Demand-Flow Manufacturing Which is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total client satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality All The Time
Hyster uses an integrated Manufacturing Execution System or MES to initiate quality from the beginning. The MES is responsible for managing flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each and every shift. These audits actually hold all employees responsible for constant quality, along with the 5s workplace organization in place to help us accomplish it.
Hyster offers a range of high quality features as standard with our products. By remaining devoted to our focus on safety and quality, and by being innovative from beginning to end, we deliver several of the best material handling machinery on the market. These are only a few of the reasons the corporation has become a leader in the industry.